Covid-19: Protecting Our Members - Capital Credit Union

Covid-19: Protecting Our Members

Covid-19: How Capital Credit Union Is Protecting Our Members


The spread of Covid-19 is unprecedented and is a scary time for people across the world. For many of us, it’s the first major health crisis we are experiencing and the measures to tackle it are alien to us. However, this is the time to stick together as a society and help each other as best we can. At Capital Credit Union we have always put our members first, and in the past two weeks we have put in new measures to ensure our member’s safety and lessen the spread of the virus.


Extra Phone & Online Resources

We have re-deployed over a dozen staff to help with our telephone and online resources as people start to avoid coming into our branches. With CUOnline+ and our dedicated Member Services Team, we can answer many of your queries without needing to come into the branch. As a result, for the health of our members, we strongly advise people against coming into the branches unless absolutely necessary.


Did you know you can arrange a direct debit, make loan repayments, make a withdrawal or apply for a loan using our telephone/online services!


You can get in touch with us in a number of ways:


In-Branch Measures

If members need to visit the branches, we have several new initiatives to limit the risk of spreading the Coronavirus.

  • Social Distancing Guidelines – All of our branches have tape on the floor to advise members of where to stand while queuing
  • Information Posters – All of our branches have Covid-19 posters from the HSE. They will give you the most up-to-date information on how to protect yourself and others
  • Pens – Members will be given a new pen for each transaction, alternatively you can use your own
  • Branch closures – we have temporarily closed some of our branches, for more information click here


Reduced Loan Repayments

Capital Credit Union always put its members first and we will continue to do so in these challenging times. Our Credit Control Team are there to help you as best they can.  If you need to restructure your loan repayments please click here.


And Finally

The most important thing to remember is that this will pass. The next few weeks will be very tough on all of us, but we will get through it and come out stronger at the other side. We have fantastic healthcare workers that are doing their best to curb the spread of the virus and we can do our part too by following their advice on social distancing and self-isolation.


Thank you for your continued patience and understanding so far.  We will keep you updated on how the situation evolves in the coming days and weeks.


Stay safe!

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