Update Account Details

Members can now update their account details online using our Member Update Form

Member Update Form

How To Reactivate/Update My Account Details


If you wish to reactivate or update your account, you must provide up to date documentation i.e your proof of I.D and your proof of current address. You can provide these details by choosing any of the following options:


  1. Complete the Member Update Form below and upload your current documents via our secure portal ID-Pal
  2. Get in touch with our Members Services Team via email: members@capitalcu.ie
  3. Call our Member Services team on 01 299 0400 and select option 6

*Correspondence must be dated within 6 months at the date of presenting it within a branch or upload using ID-Pal. Unfortunately, we cannot accept the PSC (Public Service Card) as proof of Identification.


Updating Dormant Account Notice


To comply with the Criminal Justice (Money Laundering & Terrorist Financing) Act, 2010, Capital Credit Union is required to establish the identity and verify the permanent residential address of all its members. This information must be correct at all times.


We frequently conduct  reviews of our accounts and you may have been contacted recently in relation to your account being designated as a Dormant Account because you have not transacted on it for a period in excess of 3 years.

Member Update Form

Complete the Member Update Form and upload your documentation

Find Out More


Email members@capitalcu.ie to get in touch with our Member Services Team

Find Out More


Call 01 299 0400 and select option 6 to speak with our Member Services Team

Find Out More


Acceptable Proofs of Identity: Acceptable Proofs of Address:
  • Current Valid Passport
  • Utility Bill (e.g. telephone, gas or electricity)
  • Current Valid Passport Card
  • Revenue Correspondence
  • ·Current Valid Driving Licence (EU or UK)
  • Bank Account Statement
  •  Current EU National Identity Card
  •  Credit Card Statement
  • Original Insurance Documents (health, household or motor)
  • Social Protection Correspondence
  • Correspondence from a Government Department
  • Valid Driving Licence Dated Within Last 6 Months (if not already used as Proof of Identity)

Main Office

Dundrum Office

  • Main Street
  • Dundrum
  • Dublin 14
  • D14 PD79
  • Tel: 01 299 0400
  • Fax: 01 296 0535

Opening Times

  • Mon: 9.30am – 4.30pm
  • Tues: 9.30am – 4.30pm
  • Wed: 9.30am – 4.30pm
  • Thu: 10.00am – 5.30pm
  • Fri: 9.30am – 4.30pm
  • Sat: 9.30am – 12.30pm

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