If you’re account has gone dormant, you can now reactivate it online hassle free. You will need valid ID and proof of address
Members can now update their account details or reactivate their account online
If you wish to reactivate or update your account, you must provide up to date documentation i.e your proof of I.D and your proof of current address. You can provide these details by choosing any of the following options:
Complete the Member Update Form below and upload your current documents via our secure portal ID-Pal
Get in touch with our Members Services Team via email: firstname.lastname@example.org
Call our Member Services team on 01 299 0400 and select option 6
*Correspondence must be dated within 6 months at the date of presenting it within a branch or upload using ID-Pal. Unfortunately, we cannot accept the PSC (Public Service Card) as proof of Identification.
To comply with the Criminal Justice (Money Laundering & Terrorist Financing) Act, 2010, Capital Credit Union is required to establish the identity and verify the permanent residential address of all its members. This information must be correct at all times.
We frequently conduct reviews of our accounts and you may have been contacted recently in relation to your account being designated as a Dormant Account because you have not transacted on it for a period in excess of 3 years.
If you would like additional information please get in touch — by phone, email, or calling at a branch. You’ll find one that suits below.