Frequently Asked Questions (FAQs) | Capital Credit Union
Capital Credit Union



What kind of loans do you offer?

We offer a wide range of loans at very competitive interest rates for all our Member’s needs. Members can borrow for a car, home improvements, wedding, holidays (when we are allowed again) and many more! Personal loans are available up to €100,000 and are generally approved within 24 to 48 hours.

Also, Capital Credit Union Members get free Loan Protection Insurance (Subject T&C’s) with their loans for peace of mind. We also provide flexible repayment options and terms.

For more information or to apply, please visit our website:

How can I re-activate my account?

If a Member has a dormant account, they can re-activate it in just a couple of minutes online. Visit: and you will be able to fill in our online form and upload your Proof of ID and Proof of Address. If you have any questions, call our dedicated Member Service Team – (01) 299 0400 or email

How do I become a member?

If you are not a member of Capital Credit Union, it’s really easy to do so online or in any of our branches. All you need to qualify to open an account with Capital Credit Union is to live, work or study in our catchment area which includes most parts of Dublin 2, 4, 6, 6W, 8, 12, 14, 16, 18 and North Wicklow. If you are unsure if you qualify, please call us – (01) 299 0400. You can open your account online via our website here: or in branch, but you will need the following:

  • Proof of ID
  • Proof of Address (dated within the past 6 months)
  • €10 minimum share balance

What does a Capital Credit Union account cost?

One of the best parts of a Capital Credit Union account is that there are no fees! As a financial co-operative, we are focused on putting our Members needs first.
There are no account or transaction fees as to tie in with the ethos of community spirit and Member loyalty

What is the process for switching my loan?

If you want to switch your loan to Capital Credit Union, it is extremely easy.

If you are currently a Member you just need to apply for the loan with us. Once approved we will transfer the funds to your bank to clear the loan or can transfer directly to the creditors concerned, once we have the BIC and IBAN for them.

If you are not a Member (and eligible to join) you just need to complete the membership form and apply for the loan at the same time.

We currently offer a reduced rate Switcher Loan that is a 6.9% interest rate. This loan can be used to clear existing facilities including loans, credit cards, overdrafts, car finance etc. and wrap them up in to one repayment, making things easier for you!

What can I do with Capital Credit Unions online banking?

With Capital Credit Union’s online banking, you get 24/7 access to your account, so your money is never far away!

As part of our online banking, you can:

  • Apply for a loan
  • Drawdown a loan
  • Make a payment or transfer
  • Upload documentation
  • Get your statements

And the best part is that it’s easy to register. To find out how to do so, visit our website and register today:

What other services do you have?

We provide a range of ancillary services for our Members to ensure we are your financial provider of choice.

These services, all the links are hyperlinks, include:

  • A range of insurance products
  • Death Benefit Insurance Programme worth €3,250
  • Monthly Member Car Draw
  • Foreign Exchange
  • Free Will-Making Service

Contact us today by emailing or by calling 01 299 0400 if you would like to learn anymore about our services.

How many branches do you have and what are your opening hours?

Capital Credit Union have several branches across South Dublin

More information on our branches, their locations and opening hours can be found here:

How committed are you to the local community?

Capital Credit Union are extremely committed to the community and here to stay. For instance, the interest that Members pay on their loans is re-invested back into the local community. In an age where the banks are closing branches and reducing staff numbers we have maintained and increased our presence in the community for our Members. That’s what makes us more than a bank.

Also, every year we donate at least €50,000 to worthwhile causes, organisations, sports teams and schools in our community. A Community Council made up of local volunteers decide on all our sponsorship requests and how money is allocated 4 times a year.

Along with this, we support our young people through various schemes including our:

  • School Saving Scheme
  • Going Green Grant
  • Higher Education Scholarship

More information on all these can be found on our website at: Be sure to follow our social media for frequent updates

Do you provide mortgages and SME loans?

Yes, we do provide both mortgages and SME Loans for our members.

We provide mortgages up to €300,000, Members can apply online here: or call 01 299 0400 and a Member of our Loans Team would be delighted to speak to you at any time to see how we can help.

For SME Loans, we operate under a brand called BizFin which can be found here: SME loans are available up to €300,000 and you will find our interest rates are very competitive. We offer a transparent, efficient and fast process for Members who we are committed to helping.

Why don’t you do debit cards?

There are 2 key points to this.

The first is that we do offer a current account facility which is free of fees and charges. It operates in exactly the same way any current account does but just doesn’t have a debit card facility. Any direct debits can by routed through this and wages can be paid into your account with us as well. This means Members can use their account with us for their wages, savings and loans. Our online facility also allows Members to transfer to external accounts at any time.

The second point is that surveys among our Members had shown us that there was not sufficient appetite for a debit card facility. The cost of introducing a debit card is expensive for any Credit Union so any decision would need to be supported by strong Member engagement.

However, we are always monitoring the situation for our Members and given the circumstances currently with other institutions we intend to review again in the near future.

What happens after I make contact with Zurich?

A Zurich Financial Planner will explore your needs and will develop a financial plan tailored for you.

Will I need to physically meet a Zurich Financial Planner?

No. Face to face contact is not necessary in Zurich’s advice process, and this is of particular benefit and reassurance given the current challenges we all face from the Covid-19 pandemic.

Zurich will arrange all financial products for you over the phone, via email or through a video call. Information can also be issued to you and returned to a Financial Planner via post.

What information will I need to provide to Zurich?

Zurich will need to gather some personal and financial information from you in order to assess your circumstances. Zurich are required to do this under the consumer protection code but more importantly, it allows them to highlight the best solution from their range of products.

How long will the overall consultation take?

Typically the information gathering, needs assessment and our recommendations of any products will require 2 – 3 interactions between you and Zurich’s Financial Planner.

Does this affect my membership of the credit union in any way?

No. As long as you retain some savings within the credit union, you will continue to be a valued member and enjoy all of the membership benefits which we provide.

If you purchase a Zurich product through this collaboration you will become a Zurich Life customer and your dedicated Financial Planner will continue to be available to you after the initial advice process. You will also have access to Zurich's online customer centre, which allows you view your personal dashboard 24/7.

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